Privacy & Data Governance Policy

1. Information We Collect

We may collect the following types of information strictly to provide engineering consultations, fulfill hardware sample requests, and deliver technical support:

a. Personal Information

When you voluntarily provide it through inquiry forms, sample evaluation requests, or email correspondence:

• Full Name
• Work Email Address
• Company / Organization Name
• Phone Number / Business Mobile
• Application context, machine operating parameters, or custom hardware requirements

b. Technical & Usage Information

Automatically collected technical information (which may include personal data such as IP address) when browsing our web portal:

• IP address and approximate geographic location
• Browser type, engine version, and operating system
• Device information and screen resolution
• Pages visited, session duration, and referring URLs

c. Edge Hardware & Industrial Telemetry Boundary

Our sensor nodes (IGFO-100, Mercury Z1) and Edge AI gateways execute on-premise local inference by default. No raw operational sensor data, vibration time-series streams, or intellectual property are transmitted to external cloud servers without explicit, customer-provisioned configuration.

d. Recruitment & Job Applicant Information

If you submit an employment application, resume, CV, or portfolio to IGNISFORMA, we process your information solely for candidate evaluation, background verification, and hiring correspondence. Applicant data is treated with strict confidentiality and is retained only as long as required for talent assessment or regulatory compliance.

2. How We Use Your Information & Lawful Basis

We process collected information strictly for legitimate commercial and technical execution purposes, relying on lawful bases under the Digital Personal Data Protection Act, 2023 (DPDP) and Article 6 of the General Data Protection Regulation (GDPR):

• Contractual Performance: Fulfilling sample kit deliveries, evaluation hardware shipments, pilot SLAs, and custom ODM engineering service agreements.
• Legitimate Interests: Responding to technical product inquiries, verifying business identities, securing edge platforms against tampering, and improving product performance.
• Legal & Regulatory Compliance: Fulfilling tax obligations, accounting mandates, export control classifications, and statutory disclosures.
• Consent: Sending requested engineering technical bulletins or newsletters where explicit opt-in consent has been granted.

We do not sell, rent, monetize, or trade your personal or business information.

3. Cookies & Tracking Technologies

Our website utilizes strictly essential session tokens and local browser storage to preserve user preferences (such as Dark/Light visual theme preference) and analyze high-level traffic patterns. We do not deploy third-party advertising tracking cookies or behavioral retargeting pixels.

You can control or disable cookies through your browser settings at any time. Disabling cookies will not impair your ability to browse our technical datasheets or product documentation.

4. Data Sharing & Disclosure

We may share information only under strict confidentiality conditions:

• With trusted technical infrastructure service providers (cloud hosting, transactional email delivery) bound by confidentiality and data-processing obligations.
• When required by law, court order, or applicable Indian and international regulatory authorities.
• To protect the safety, rights, and intellectual property of IGNISFORMA, our engineering personnel, and our clients.

We never share personal or engineering data with third parties for cross-promotional or marketing campaigns.

5. Data Security & Confidentiality

We implement comprehensive technical and organizational safeguards designed to follow industry security practices:

• TLS encryption (HTTPS) across all website communications and form transmissions.
• Role-based access controls limiting access to project files to authorised staff.
• Strict bilateral Non-Disclosure Agreements (NDAs) safeguarding customer schematics, firmware source code, and custom CAD designs.

While we implement reasonable security safeguards, no electronic transmission over the public internet can be completely impenetrable.

6. Data Retention

We retain personal information only for the duration necessary to fulfill the commercial or technical purpose for which it was gathered, or as mandated by statutory, taxation, and engineering warranty record-keeping obligations.

7. Your Legal Rights

You may also nominate another person to exercise your rights, and you may lodge a complaint with the Data Protection Board of India (or, for EU/UK residents, your local supervisory authority).

Under the Digital Personal Data Protection (DPDP) Act, 2023 and the General Data Protection Regulation (GDPR), you possess the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate records.
• Request erasure of your personal data from our contact databases.
• Withdraw consent for ongoing communication at any time.

To exercise any of these statutory rights, please email our compliance desk using the contact details below.

8. External Links

Our portal may feature hyperlinks to external technical standards, partner consortiums, or industrial protocols. IGNISFORMA does not govern and is not responsible for the privacy practices of external third-party domains.

9. Children's Privacy

Our technical services and hardware platforms are strictly intended for professional enterprise and B2B industrial engineering users. We do not knowingly solicit or collect personal information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may periodically revise this policy to reflect modifications in our hardware offerings, corporate structure, or statutory legal obligations. Material modifications will be published on this page with an updated revision date.

11. Contact Our Governance Desk & Grievance Redressal

In accordance with the Digital Personal Data Protection Act, 2023 (India) and applicable global data protection regulations, IGNISFORMA has designated a Grievance Officer to address questions, exercise of privacy rights, or formal privacy complaints: